Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-45 Business days |
| Canada, Europe |
10-45 Business days |
| Australia, New Zealand |
10-45 Business days |
| Central & South America |
10-45 Business days |
| Asia |
10-45 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within 60 days)
- You receive the wrong item
- You receive the factory faulty item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of dooneer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps (you must return the item at your expense and the item must be unused).
Please do not send your purchase back to us unless we authorise you to do so.
E***v –
Everything is clear. The pump is cool. Presses OK Delivery 2.5 weeks to Yakutsk
V***k –
Everything is super: Reviews, packing, OPIS, yaquism. Pratsiu. It was like a Duge, and it was not too hard to get out of the way. I recommend the store and the goods.
G***g –
Quality at the highest level was specially looking for without a battery to in winter without problems to swing the wheels before that I bought all the stuff at the same cost, the quality is generally awesome,,
A***d –
Item as described. Pump very cheerfully, despite its small size. There is a small flashlight, you can swing the wheels in the dark. The pump looks great too. Leaves only positive emotions. The store is good and reliable. The product was well packed, even the box is not damaged.
V***y –
Looks quality, until I checked, because the cigarette lighter ordered to live for a long time.
D***r –
Works well, senses pressure at set point and turns off automatically. Easy to set car tire pressure and fairly quick.
L***s –
Great product. Go for it! It comes in a pretty nice box. The finishing is very good. It is solid and does the job. The connector is properly assembled with good quality components (as I can see). The only thing I feel inconvenient is the tire valve, which is not as good as it could be. quite plastic-ish but does make it right. It gets firmly attached to the tire valve and shows no leaking. It is tricky to remove it without losing some pressure. The unit is amazingly compact. less than 17cm (less than 7 inches) and will fit in any available pouch or corner in your car. I have a 2009 Mini, it is just perfect for that. The buttons are easy to understand and operate. The display could be more bright though. It does make some noise, but much less than other portable inflators I see around.
J***s –
It’s great it’s very small and fits anywhere, full fast, I liked it
G***r –
Dovga delivery. Overturning, pratsyu. 225/55 R16 pumping without problems. The baseus yak hover on the visoty. Glory of Ukraine that Zsu! Orks Pnh!
W***t –
Top product, very happy!
H***e –
It’s much more noise than I thought, and the valve you connect gets very hot when you wind up all four pairs of car wheels. I don’t think it’s rechargeable, and I use it by sticking it in a chirp. My car is a carnival, but it didn’t hurt to open the first row window and put it in front of the left, front and back of the right. If you want to put it on your bike, it looks like you need to bring it near the car and put it in. And to change from bar to PSI, if you hold the button right under the power button for about 1 second, it will change. Please take into account ^ ^;;
M***v –
The box behind was already torn, and so liked the goods